Third-party Support

You have support choices with subscription software. 

You are not obligated to take support contracts from cloud software vendors.   In fact, you can typically drop their support at any time and there will be no degregation of service. 

Software as a service cloud vendors have got to fix bugs and update the software because everyone is on the same version.   In other words, why pay for additional support ?

A good place to try us out is a health check.  This is a low risk engagement and will help you decide if third-party support on a tiered monthly plan is for you.

Third-party support features

  • A dedicated domestic support engineer:

    • saves you time explaining and re-explaining
    • gains valuable insight to your unique set of circumstances
    • provides consistency and pro-active resolutions
    • is easy to understand

  • Predictable monthly costs:

    • based on a tiered plan according to your needs
    • lower effective hourly rates

  • Includes:

    • standard Q&A/how to responses
    • customization support
    • administration and security support
    • ad-hoc unstructured training
    • periodic health checks based on best practices

NetSuite consulting, SAP Business ByDesign consulting,

Salesforce consulting, SugarCRM consulting and ZohoCRM consulting